1. Introduction

At Leafy Origen, we strive to provide the best service possible. We understand that circumstances can change, and you might need to cancel your order. Below, you’ll find detailed information about our cancellation policy.

2. Order Cancellation

You may cancel your order within 24 hours of placing it. This allows us to ensure that your request can be processed before the order is shipped or prepared for delivery.

To cancel your order, please contact our customer support team as soon as possible. You can reach us via:

• Email: contact@leafyorigen.com

Once we receive your cancellation request, we will confirm the cancellation within 1-2 business days. If your order has already been processed or shipped, it may not be possible to cancel it. In such cases, please refer to our Returns Policy.

3. Refunds

If your order is successfully canceled within the 24-hour window, you will receive a full refund to your original payment method.

Refunds are typically processed within 5-7 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

If you cancel part of an order, a partial refund will be issued for the canceled items. The remaining items will be processed as usual.

4. Non-Cancellable Orders

Orders that have been shipped cannot be canceled. Once an order is on its way, we cannot halt the delivery process.

Items that are custom-made or personalized cannot be canceled once the production has begun. These items are typically noted on our website or during the checkout process.

5. Returns Policy

If you missed the cancellation window and the item has already been shipped, you can still return it according to our Returns Policy. Please check our Returns Policy for details on how to return items and obtain a refund.

To return an item, follow the instructions provided on our Returns page or contact our customer support team for assistance.

6. Changes to Policy

We may update our cancellation policy from time to time to reflect changes in our business practices or regulatory requirements. Any changes will be posted on this page, and we encourage you to review our policy periodically.

Significant changes to the policy will be communicated via email to customers with active orders or through notices on our website.

7. Contact Us

If you have any questions or need assistance with your cancellation request, please do not hesitate to contact our customer support team at:

• Email: contact@leafyorigen.com